Part A: Terms & Conditions

1. Who we are and how to contact us

“AM Architecture”, “we”, “us” or “our” means [insert the full registered legal entity name, registration number and physical address]. You may contact us at alberto@am-architecture.co.za or +27 72 445 3067.

2. Acceptance and scope

These terms apply to the paid feasibility consultation described on our website (the “Consultation”). By making a booking, paying for, or attending a Consultation, you agree to these terms. A written proposal or appointment letter for further services will apply to those further services and will prevail if it conflicts with these terms.

3. The Consultation

The Consultation is an online architectural/property feasibility consultation, ordinarily lasting 60–90 minutes. It is based on the information supplied by you and information reasonably available at the time. The Consultation will take place on the booked date and time.

If a written summary is included in the booked service, we will issue it within 3–5 business days after the Consultation. Any stated fee, inclusions and deliverables are those confirmed at booking or in writing. Unless agreed otherwise in writing, fees are payable in advance.

4. Information you must provide

You must provide the property address and/or erf number, and any relevant drawings, title deed, Surveyor-General diagram, photographs and other documents we reasonably request before the Consultation. You warrant that the information and documents you provide are accurate to the best of your knowledge and that you may lawfully share them with us. Advice may be limited, deferred or qualified where information is incomplete, unavailable or received too late.

5. Preliminary advice and professional limitations

Our advice is preliminary, project-specific guidance only. It is not a formal determination and does not replace municipal, heritage, town-planning, legal, structural, engineering, surveying, environmental or other specialist advice or approval. You remain responsible for appointing suitable professionals and obtaining all approvals, consents and certificates required for your project.

We do not guarantee approval by the City of Cape Town, Heritage Western Cape, an HOA, body corporate, municipality or any other authority or third party. Approval decisions and timeframes are outside our control.

6. What is excluded

Unless specifically included in a written scope and fee proposal, the Consultation excludes drawings, applications, submissions, correspondence with authorities, site visits, measured surveys, further investigations and work by other consultants. Any additional work requires a separate written agreement or written acceptance of a quotation.

7. Cancellation, rescheduling and no-shows

• If you cancel more than 48 hours before the appointment, we will provide a full refund.
• If you request to reschedule 24–48 hours before the appointment, one reschedule may be provided at no charge, subject to availability.
• For cancellations within 24 hours of the appointment, and for no-shows, no refund is due.
• If AM Architecture cancels, you may choose a full refund or rescheduling.

These arrangements are subject to any non-excludable rights under applicable law. In particular, cancellation charges for advance bookings must be reasonable in the circumstances. Once the Consultation has been delivered, no refund is ordinarily due for the delivered professional service, except where required by applicable law.

8. Consumer rights

Nothing in these terms is intended to waive or limit rights available under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or other applicable law. Where a transaction results from direct marketing, any applicable statutory cooling-off rights will apply.

9. Liability

To the extent permitted by law, we are not liable for decisions, costs, delays, losses or outcomes arising from incomplete or inaccurate client information; actions or decisions of authorities or third parties; reliance on preliminary advice without the required specialist input or approvals; or matters outside our reasonable control. Nothing in these terms excludes liability that cannot lawfully be excluded.

10. Intellectual property and use of advice

Our consultation materials, written summaries and other documents remain our intellectual property. After payment in full, you may use them for your own property and the purpose for which they were prepared. You may not reproduce, alter, distribute, use on another property, or rely on them for construction, statutory submission or commercial purposes without our prior written permission and any required further appointment.

11. Website content and links

Website content is general information, may change, and is not a substitute for project-specific professional advice. We are not responsible for third-party websites or content linked from this website.

12. Governing law and disputes

South African law applies. We encourage you to contact us first to resolve concerns. Nothing prevents either party from using statutory consumer complaint processes or approaching a court or tribunal with jurisdiction.

Part B: Privacy Policy

1. Our commitment and responsible party

AM Architecture respects your privacy and processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable law. The responsible party is AM-Architecture.

Information Officer: 
Alberto Marcelloni, +27 72 445 3067. For privacy requests, you may also contact alberto@am-architecture.co.za with the subject line “POPIA request”.

2. Information we collect

Depending on how you interact with us, we may collect your name, contact details, property address/erf number, project details, documents and images you provide, communications, booking and payment-status information, and website technical information such as IP address, device/browser information and cookie data. We do not ask you to send special personal information unless it is necessary and lawful for the service; please avoid sending unnecessary sensitive information.

3. Why we process it

We process personal information to respond to enquiries; arrange and deliver consultations and agreed services; assess property feasibility; communicate with you; administer bookings, payments and records; protect our rights and systems; comply with legal obligations; and, where permitted, send marketing communications. We rely on consent where it is required, performance of a contract or steps requested by you before a contract, legal obligations, and our legitimate interests in operating and securing our practice.

Providing contact and property information may be necessary for us to assess your enquiry and deliver the Consultation. If you do not provide information reasonably required, we may be unable to provide or may need to limit the service.

4. Sources, sharing and cross-border processing

We usually receive information directly from you. We may also receive it from persons authorised by you, publicly available property/authority sources, or project participants where lawful. We may share information only where necessary with our staff, professional advisers, IT/website/booking/payment service providers, consultants you authorise, and authorities or regulators where legally required or authorised. Those who process information for us must protect it and use it only for authorised purposes.

5. Direct marketing

We will not send unsolicited electronic direct marketing where consent is required by POPIA. You may opt out of marketing at any time by using the unsubscribe option in a message or emailing us. Service, booking and transactional communications are not marketing communications.

6. Cookies

Our website may use strictly necessary cookies to operate properly. Any non-essential cookies, such as analytics or marketing cookies, should only be activated in accordance with the consent choices presented on the website. You can also manage cookies through your browser settings, although disabling necessary cookies may affect website functionality.

7. Retention and security

We keep personal information only for as long as reasonably necessary for the purposes described above, to meet legal, accounting, professional and dispute-resolution requirements, or as otherwise authorised by law. We use reasonable technical and organisational safeguards designed to protect information against loss, unauthorised access, use, disclosure or destruction. No internet or storage system can be guaranteed completely secure.

8. Your rights

Subject to POPIA and applicable law, you may request access to your personal information; correction, deletion or destruction of information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or unlawfully obtained; object to certain processing; withdraw consent where processing relies on consent; and opt out of direct marketing. We may need to verify your identity and may be unable to fulfil a request where the law permits or requires us to retain information.

9. Complaints

Please contact our Information Officer first. You may also lodge a complaint with the Information Regulator (South Africa) through its complaints information page or use its eServices portal.

10. Changes to this policy

We may update these terms and this policy from time to time. The current version and effective date will be published on this page. Material changes will apply prospectively unless law requires otherwise.